What We Do And How We
Our clients call us when they wish
to manage their knowledge assets in their organization.
They may have critical issues that are pressing
on their minds— a major strategic or operational
need or an organizational challenge. They look
to us for honest, objective, thoughtful, and
With our broad reach of expertise across various
Information and Knowledge Centre functions,
we speak our clients’ language. We live
where they live. We understand their business.
We do this using these core approaches:
adopt a fact-based management technique
find and solve the most critical and challenging
problems in managing explicit and tacit knowledge.
We take an overall, independent, and fact-based
view of a client’s performance. We rely
on facts because they provide clarity and align
people. Facts are the global management language.
We work with facts to provide credible recommendations.
We work directly with leaders who can partner
with us to develop and accept recommendations
and have the ability to implement them.
optimise our knowledge network to deliver the
best to our clients
No one at Knowledge Connections "owns"
a client relationship. We rely on multiple people,
not a single consultant or a single office,
to provide leadership and our high standard
of client service in each situation. We draw
on our global network of internal and external
expertise to bring together the right minds
for the right solutions.
We encourage innovative
Our clients need new insight. We ask our people
to bring their best thinking to our clients.
We invest significant resources in creating
a knowledge sharing environment. We see it as
our mission to advance this knowledge to our
clients by organizing communities of practices
with topics that are current, relevant and pre-emptive,
that encourage networking, sharing and building
We help build
client capabilities towards continuous improvement
We work with our clients as we do with our colleagues.
We help build their capabilities and leadership
skills at every level and every opportunity.
Our Community of Practice programs will provide
our clients with a collaborative environment
to help secure a ‘buy-in’ with the
internal support, get to real issues, and reach
practical recommendations. We help bring out
the capabilities of clients to fully participate
in the process and lead the work after we have
We develop enduring
relationships based on trust and commitment
We earn our clients’ trust. We do this
through our consistently superior service, our
professional conduct, and our complete commitment.
Each one of us is responsible for earning and
keeping our clients’ trust with our personality
and quality of our work. We care for our clients
and maintain relationships, even when we are
not serving them.