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Techniques and tools to diagnose and capture knowledge shared and knowledge gained in implementing an Information and Knowledge Management Project

Knowledge, and its appropriate management, is recognized as a key strategic resource for successful projects and a critical resource of sustainable competitive advantage (Desouza and Evaristo, 2003, Astrid and Peter, 2005, Halawi et al., 2006).

1. The identification of ‘project components’ to establish the
PROBE Knowledge Map.

The implementation of an Information or Knowledge Management Project will involve all employees who are located at the various departments of an organization.

The main challenge experienced by the Implementation Team is managing the dynamics of all elements in the implementation exercise. Challenges will be in the ‘project components’ in the form of project directorship, human resource management, work policies, staff skill, infrastructure and content management.

Identifying and diagnosing project components will be crucial to capture and cluster the ‘project-based knowledge’ and to develop the ‘PROBE Component Grid’

As the project-based knowledge is being embedded within these project components and resources, its effective management can provide specific capabilities and competencies to improve project performance and the successful delivery of products or services to customers in projects and organizations (Law and Chuah, 2004, Maqsood et al., 2006).

Current work processes might be overhauled with new best practices being introduced. Existing Knowledge will need to be shared and new knowledge will be gained. From this perspective, the PROBE Knowledge Map (KMap) will be established as the key process, to effectively visualize the knowledge sources, flows, constraints and knowledge shared and acquired.

It is believed that a large number of lessons-learnt and knowledge can be drawn from the implementation of the project and the utilisation of the documented PROBE K_Map to improve project performance and the successful delivery of the project.

The diagram above provides the phases and detailed breakdown of the NeuDynmics Model

2. The
PROBE Model and Technique employed will facilitate the following:

  • Techniques to identify knowledge that was captured from technical discussions, presentations, progress meetings, email etc.
  • The PROBE Project Component Matrix(KMatrix) will be developed to cluster the knowledge captured into implementation project components.
  • Knowledge Categorization will categorize the knowledge shared and acquired in the implementation project.
  • The PROBE KMap will be established to organize the KM Knowledge Assets and workflows captured during the implementation program.
  • The PROBE Audit Findings (KGap) will be generated as a catalyst for strategic action.

3. The PROBE Components


KMatrix is a diagnostics technique to dynamically analyse a portfolio of all explicit and tacit knowledge artefacts that has been created in the project and establish the KMatrix frame. The KMatrix framework of elements will be utilised as the criteria to analyse and cluster these knowledge artefacts. .
KMap uses the KMatrix Framework as the base to cluster shared or new knowledge into knowledge objects (KOs - a dynamic cluster of knowledge elements). These KOs can be categorised into knowledge folders , taxonomised and deposited in the knowledge repository for future access. KOs can be in the form of workflows, explicit knowledge, best practices and subject matter experts.
On request a KGap report can be developed to indicate the knowledge that is required to implement the project successfully. The Report will highlight the gaps and deliver to the management, proposed strategies and a knowledge value chain that is central to value innovation for the learning organization.

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