Performance Indicators – The Librarians’
in University Malaysia Terengganu 2007
It is needless to say that libraries are
changing nearly from day to day. They
offer totally new services like portals,
change existing resources like journals
to electronic form, or add online delivery
forms to existing services like reference.
As expenses and workload for new information
resources and services are rising, libraries
need to justify the investment into change
and to prove the efficiency and positive
impact of the new resources and services.
Libraries today have to justify their
expenditure by making their costs and
effectiveness transparent. Key
Performance indicators are used as tools
for assessing the quality of a library’s
products and services and to ensure these
library services are sustained.